customer care
Receive a response within 24 hours
Contact
Or you're welcome to contact us at customercare@serego.eu
our promise
Service pillars
Reachable
Every journey is unique, and so is every question. We're here to listen to your feedback and address any concerns. Need help or have a question? We're always available to assist you.
Personal
Personal attention is our priority. We listen and handle every question or issue with care. We aim for quick and efficient responses, always prioritizing transparency and flexibility. Your satisfaction remains our highest priority.
Proactive
With us, you'll receive not only answers to your questions but also proactive solutions. We anticipate needs and swiftly provide the best options, ensuring you can enjoy your journey worry-free. Our team is dedicated to always going the extra mile for you.
You are the heart of everything we do.
Your satisfaction is our success.
Your voice matters. Let us know how we can make your experience better.
Because you deserve service that actually serves your needs
Need help?
Frequently asked questions
Your order
We are offering worldwide shipping for all customers.
Orders outside of The Netherlands may bring extra costs.
When ordering outside of the EU, please bear in mind that there might be extra charges applicable for import which you will receive through the postal company.
Orders placed before 1 PM (13:00) Amsterdam time are shipped the same day. Packages within the Netherlands typically arrive the following day, but international deliveries may take a bit longer.
European delivery:
Delivery within 7 business days.
Shipping Information for Orders Outside Europe
- Standard Shipping: Expected delivery time of 6 to 30 days.
- Express Shipping: Fast delivery within 7 days.
You can return your order up to 30 days after receiving it. Please send an email to customercare@serego.eu and we'll take it from there.
Please note that the return shipping costs are at your own expense. Unfortunately, these costs are not reimbursed by SEREGO.
If you have personalized your product, your right to return is no longer applicable. Please review the terms and conditions for all return policies.
Your track & trace number will be sent by email as soon as the shipment leaves our warehouse.
Customer care
You can reach us trough the following email address: customercare@serego.eu
We aim to respond to your questions or comments within 24 hours.
SEREGO for companies
Certainly, we offer businesses the opportunity to create custom solutions, such as personalized products, specially designed corporate gifts, or other types of orders. We're flexible and happy to collaborate with you. Get in touch with us to discuss your idea.
If you send an email to info@serego.eu, someone from our team will contact you as soon as possible.